Talkala Terms of Service

Eligibility, account access, and verification

You are responsible for using your own authorized account, keeping account information accurate, and protecting login access. Email/password accounts must verify the email address before the full app and calling unlock. Google sign-in can be used when configured.

• Talkala can deny access when account verification, account status, billing, risk, or abuse checks fail.
• You may not share access in a way that lets another person evade verification, billing, or abuse controls.
• Closed accounts cannot sign in unless support reopens them.

How calling charges work

Calling uses prepaid wallet balance. Before most calls connect, Talkala places a temporary hold on your wallet. After Talkala's telephone partner reports the final call duration and outcome, Talkala settles the charge you see in your wallet. The current version uses whole-minute rounding.

• Wallet balance appears after Stripe confirms a successful payment.
• Most calls require enough available balance to cover the opening hold.
• Completed calls currently round up to the next full minute.
• Partner-reported timing and billing records decide the final duration and amount—not the on-screen countdown in your browser.
• A narrow free first minute can apply for eligible zero-balance accounts before their first top-up, only when the call's priced route is $0.99/min or less. The destination must have at least one callable landline or mobile rate at or below that ceiling for the pricing origin, and the actual call must still price at or below the ceiling.

Wallet credit, payments, taxes, and invoices

Wallet top-ups are handled through Stripe. Talkala does not store full card numbers. Stripe-hosted checkout, receipts, invoices, payment-method summaries, and billing portal tools support the payment flow. Prices, currency, taxes, and invoice options depend on the checkout and billing setup available at the time.

How number subscriptions work

Dedicated numbers are billed separately from calling wallet balance. A number subscription is a recurring Stripe charge that keeps the number active for supported features such as outbound caller ID and inbound SMS.

• Buying a number does not use wallet balance. It is a separate recurring charge.
• Manage number billing through Stripe billing tools inside the app.
• Deleting a number removes it from your account immediately, releases it from your pool, and schedules future renewal cancellation where supported.
• Do not assume a deleted number remains usable through the rest of the billing period.

Caller ID, SMS, and current feature scope

Your outbound caller identity can come from a verified external number, an owned Talkala number, or a shared service fallback when available. You may not spoof, falsify, or use a caller identity you are not authorized to use. SMS is inbound only, tied to owned numbers, and does not support outbound texting.

Your legal responsibility for calls

You are responsible for making lawful calls and for having any consent required by the country, region, recipient, industry, or context of the call. Talkala is not a tool for unlawful telemarketing, spam, robocalling, fraud, harassment, caller-ID spoofing, or bypassing Do-Not-Call or opt-out rules.

• Do not call people unlawfully or without required consent.
• Do not ignore opt-out, Do-Not-Call, consent, or industry rules that apply to your communications.
• Do not use Talkala to transmit deceptive, harmful, abusive, fraudulent, or rights-violating communications.
• You are responsible for complying with carrier, Twilio, telecommunications-provider, and destination-country rules that apply to your use.

What can limit, suspend, or block access

Talkala can deny calls, restrict destinations, block prefixes, suspend features, close accounts, or refuse transactions when billing, verification, routing, subscription, carrier, provider, legal, risk, or abuse checks fail.

• Blocked or unpublished destinations do not become callable just because you have balance.
• Talkala allows one active call per user account at a time.
• Daily limits, high-cost confirmations, route restrictions, insufficient balance, stale active-call state, unpaid number subscriptions, or suspicious behavior can block use.
• Provider requirements, regulatory concerns, or carrier filtering can affect availability even when the app appears reachable.

Service changes, support, and disputes