Talkala Terms of Service

What Talkala is

Talkala lets you make international phone calls from your browser using a prepaid wallet. You can also subscribe to a dedicated phone number for caller identity and inbound SMS. That is the product.

• Outbound calls only. No inbound voice.
• SMS is receive-only at launch. You need a number assigned to your account.
• This is not a phone replacement. It does not do inbound voice.
• Talkala is not for emergency calling. Period.

Account access and verification

You are responsible for keeping your account info accurate and your login secure. Use the service through your own authorized account. If you sign up with email and password, you will need to verify your email before the full app and calling unlock.

How calling charges work

Calling uses prepaid wallet balance. Not postpaid. Not billed later. Before a call connects, Talkala places a hold on your wallet. After Twilio reports the final call duration, the actual charge gets settled. The current version uses whole-minute rounding.

• Wallet balance appears after Stripe confirms a successful payment.
• Most calls require enough available balance to cover the opening hold.
• Completed calls currently round up to the next full minute.
• Twilio status callbacks are the authority for final duration. Not your browser's clock.
• A narrow free first minute can apply for eligible zero-balance accounts on routes priced at $0.99/min or less, before your first top-up.

How number subscriptions work

Dedicated numbers are billed separately from your calling wallet. A number subscription is a recurring Stripe charge that keeps the number active for features like inbound SMS and caller identity. Two billing streams. Two separate things.

• Buying a number does not pull from wallet balance. It is a separate charge.
• Manage number billing through Stripe billing tools inside the app.
• Delete a number and it is gone. Future renewal cancels and the number leaves your pool immediately.

Caller ID, SMS, and current feature scope

Your caller identity can come from three places: a verified external number, an owned Talkala number, or the shared service fallback (when available). SMS is narrower than voice right now. Inbound only, tied to owned numbers, not a general texting feature.

What can limit, suspend, or block access

Talkala can deny calls, restrict destinations, or suspend your account when billing, verification, routing, subscription, or abuse checks fail. Blocked or unpublished destinations, one-active-call enforcement, route or daily limits, suspicious activity, unpaid number subscriptions, violating acceptable use. Any of those can trigger it.

Service changes, support, and related policies

Talkala is still an MVP (minimum viable product). Features, routes, and support paths will change as the product matures. If you have a billing question or disputed charge, those go through the refund and support paths. There is no blanket money-back promise hiding in these terms.