Talkala Terms of Service

Eligibility, account access, and verification

You are responsible for using your own authorized account, keeping account information accurate, and protecting login access. Email/password accounts must verify the email address before they can use the full app or call. Google sign-in can be used when configured.

• Talkala can deny access when account verification, account status, billing, risk, or abuse checks fail.
• You may not share access in a way that lets another person evade verification, billing, or abuse controls.
• Closed accounts cannot sign in unless support reopens them.
• Support cannot complete closure while active calls, unresolved billing work, active team ownership, positive wallet balance, or number cleanup still needs attention.

How calling charges work

Calling uses prepaid wallet balance. Before most calls connect, Talkala places a temporary hold on your wallet. After Talkala's telephone partner reports the final call duration and outcome, Talkala settles the charge you see in your wallet. The current version uses whole-minute rounding.

• Wallet balance appears after Stripe confirms a successful payment.
• Most calls require enough available balance to cover the opening hold.
• Completed calls currently round up to the next full minute.
• Partner-reported timing and billing records decide the final duration and amount, not the on-screen countdown in your browser.
• A narrow free first minute can apply when an account has no available credit and has not completed a paid top-up, only when the specific call's price is $0.99/min or less. The destination must have at least one published landline or mobile price at or below that ceiling in the price list that applies to the account, and the actual call must still price at or below the ceiling.

Wallet credit, payments, taxes, and invoices

Wallet top-ups are handled through Stripe. Talkala does not store full card numbers. Stripe-hosted checkout, receipts, invoices, payment-method summaries, and billing portal tools support the payment flow. Prices, currency, taxes, and invoice options depend on the checkout and billing setup available at the time.

How number subscriptions work

Dedicated numbers are billed separately from wallet balance used for prepaid calling, SMS usage, and answered calls to your Talkala number. A number subscription is a recurring Stripe charge that keeps the number active for supported features such as outbound caller ID, receiving text messages, and receiving calls in the browser when that is set up for the number.

• Buying a number does not use wallet balance. It is a separate recurring charge.
• Manage number billing through Stripe billing tools inside the app.
• Normal cancellation stops renewal and keeps the number usable until the paid-through date shown in Talkala.
• At that date, Talkala releases the provider number and removes local access through a retryable cleanup process.
• Immediate release is a separate irreversible option. The number may not be recoverable and unused subscription time is not automatically refundable.

Caller ID, SMS, and current feature scope

Your outbound caller identity can come from a verified external number, an owned Talkala number, or a shared service fallback when available. You may not spoof, falsify, or use a caller identity you are not authorized to use. SMS is inbound only, tied to owned numbers, and does not support outbound texting.

Your legal responsibility for calls

You are responsible for making lawful calls and for having any consent required by the country, region, recipient, industry, or context of the call. Talkala is not a tool for unlawful telemarketing, spam, robocalling, fraud, harassment, caller-ID spoofing, or bypassing Do-Not-Call or opt-out rules.

• Do not call people unlawfully or without required consent.
• Do not ignore opt-out, Do-Not-Call, consent, or industry rules that apply to your communications.
• Do not use Talkala to transmit deceptive, harmful, abusive, fraudulent, or rights-violating communications.
• You are responsible for complying with carrier, Twilio, telecommunications-provider, and destination-country rules that apply to your use.

What can limit, suspend, or block access

Talkala can deny calls, restrict destinations, block prefixes, suspend features, close accounts, or refuse transactions when billing, verification, routing, subscription, carrier, provider, legal, risk, or abuse checks fail.

• Blocked or unpublished destinations do not become available for calling just because you have balance.
• Talkala allows one active call per user at a time.
• Daily limits, high-cost confirmations, route restrictions, insufficient balance, stale active-call state, unpaid number subscriptions, or suspicious behavior can block use.
• Provider requirements, regulatory concerns, or carrier filtering can affect availability even when the app appears reachable.

Service changes, support, and disputes