Talkala Acceptable Use Policy

Consent, outreach, and Do-Not-Call rules

If your call is marketing, sales, fundraising, political, survey, recruiting, collections, or any other regulated outreach, you are responsible for knowing and following the rules that apply before you call.

• Get consent where consent is required.
• Honor opt-out, Do-Not-Call, suppression, and internal no-contact requests.
• Do not use Talkala for unlawful telemarketing, robocalling, auto-dialing, spam, or bulk unsolicited campaigns.
• Do not record, monitor, or collect call data unless you have any required notice or consent.

What you cannot use Talkala for

Do not use Talkala for anything unlawful, fraudulent, deceptive, abusive, rights-violating, or designed to dodge the product's controls or provider rules.

• Fraud, impersonation, scams, phishing, social engineering, or payment deception.
• Harassing, threatening, abusive, hateful, exploitative, or unlawful communications.
• Spam, robocalling, auto-dialing, high-volume unsolicited outreach, or illegal telemarketing.
• Caller-ID spoofing, falsified identity, or use of a number you do not own or have authority to use.
• Bypassing route restrictions, balance checks, verification gates, rate limits, provider controls, or account-state restrictions.
• Emergency calling, testing emergency numbers, or implying Talkala is a replacement for emergency-capable phone service.

Carrier, Twilio, and destination rules

Talkala depends on communications providers and carriers. Their rules, destination-country rules, and telecommunications-provider requirements can affect whether calls, numbers, caller ID, or SMS features are allowed. Talkala can block or restrict use to satisfy those rules.

How enforcement works

Talkala can block calls, restrict destinations, suspend features, close accounts, refuse number purchases, reject caller-ID setup, or disable access when checks fail. The response depends on the behavior and risk.

• Routes can be blocked by country policy, prefix rules, unpublished-rate checks, carrier support, or provider requirements.
• Talkala allows one active call per user account at a time.
• Repeated failed attempts, suspicious patterns, or abuse reports can trigger anti-abuse limits.
• Caller-ID setup can be denied when verification does not complete successfully or authority to use the number is unclear.

Messaging and numbers

SMS is receive-only right now, tied to owned numbers. Do not treat the inbox as an outbound texting tool. Do not use owned numbers to enable fraud, impersonation, harassment, unlawful collection, or deceptive identity presentation.

If you think a block was wrong

Contact support with the account, destination, timing, and what you were trying to do. Support can review what got rejected and why, but Talkala will not relax abuse, legal, or provider controls just because a user wants fewer checks.